Department: Front of House
Job Title: Front Desk Agent
Meet and exceed guest satisfaction measures.
Ensure hotel standards, company policies and procedures and all services that contribute to the guest experience are met.
Process guest reservations, registration (check-in) and departures (check-outs).
Offer guest assistance at every opportunity. Respond to all guest requests efficiently.
Provide information to guests about hotel policies, services, amenities and local information.
Maintain accurate guest information in the hotel property management system.
Balances all cash, check, credit card and ledger accounts through verification, shift reports and performs audit functions as assigned.
Maintain daily logs and checklists.
Effectively communicate all pertinent information to other departments regarding room status/availability, guest requests, etc.
Assist in all areas of the operation including switchboard, bellman or concierge services, reservations and other areas as necessary.
Comply with all standards and regulations to encourage safe and efficient hotel operations.
Report any maintenance deficiencies, guest requests or complaints to Supervisor.
Maintain the confidentiality and security of all guests and their belongings.
High School diploma or equivalent, plus relative experience in customer service.
Position requires the ability to work days, evenings, weekdays, weekends and holidays.
Ability to read and speak English and comprehend printed material.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees.
Ability to effectively communicate with employees, guests and supervisors.
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratio, and percent and to draw and interpret bar graphs.
Stand, sit or walk for an extending period of time.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds.
Ensure uniform and personal appearance is clean and professional.
Ability to multitask. Work independently.
Answer telephones using appropriate etiquette.
Perform other reasonable job duties as requested by Supervisor.
Send cover letter and resume to firstname.lastname@example.org or Tidewater Inn, Attention: Human Resources, 101 East Dover Street, Easton, MD 21606.